FREQUENTLY ASKED QUESTIONS
I want to buy a product, but I have a hard time choosing. How can I find out?
Nomadeshop offers a wide variety of urban board sports products. Obviously, when you don't know too much, it's easy to get lost.
To help you make the right choice, the Nomadeshop team is always available to inform you in our boutique in Bastille at 37 boulevard Bourdon, 75004 Paris.
If you cannot come to our physical store, find all the necessary information on our site:
I have a very technical question about a product and I do not live in the Paris region. Where to find advice?
The Nomadeshop team is listening to you on our social networks. Do not hesitate to send us a message, we will get back to you as soon as possible! Our Communication team is available Monday to Friday from 9:00 a.m. to 6:00 p.m. We are also present on Instagram and Facebook.
Instagram Nomadeshop: https://www.instagram.com/nomadeshop_official/
Main Facebook page: https://www.facebook.com/NomadeshopOfficiel/
Scooter Facebook page: https://www.facebook.com/NomadeshopFreestyle/
Facebook Boards page: https://www.facebook.com/NomadeshopBoards/
Aggressive Facebook page: https://www.facebook.com/NomadeshopAggressive/
Can I pay in installments?
The Nomadeshop team offers payment in 3 installments free of charge with our partner Alma only on the website.
You don't need any documents, everything is automatic.
How to benefit from free delivery?
Just place an order on our site for an amount equal to or greater than €79.
Colissimo or UPS, which carrier to choose?
When confirming your order, you have several choices: delivery with Colissimo with tracking at home or with tracking at a relay point, as well as rapid delivery to your home with UPS.
The advantage of UPS (delivery cost ranging from 5.9 €to 15 €) is the possibility of receiving your package in 24 hours, while delivery with Colissimo (the delivery cost varies from 3.90 €to 7 €for mainland France) is generally 48 hours.
Only residents of mainland France and Belgium can opt for both delivery via UPS and Colissimo. The delivery offered for other European countries will generally be via UPS. For delivery overseas, Nomadeshop has opted for Colissimo but customs fees are to be expected, and VAT will have to be paid by the customer once the package has arrived. For delivery in Switzerland, only UPS is possible and customs fees (about 21 CHF) and VAT will be payable upon arrival of the package.
I made an order on your site, how do I know where my package is?
Once the order is shipped, you will receive a confirmation email with a tracking number. To track the delivery of your package, simply go to the website of the carrier and enter the tracking number that was sent to you.
The other method is to go to "Track my package"at the top of the site or in your customer account.
To follow the progress of your shipment online via Colissimo: https://www.laposte.fr/particulier/outils/suivre-vos-envois?colissimo=true
To track the shipment via UPS: https://www.ups.com/track?loc=fr_FR&requester=WT/
The delivery time was not respected, how to do?
On Nomadeshop.com we display a delivery date including the processing times which are 1 working day. Thus an order placed on Tuesday will be processed and shipped on Wednesday regardless of the carrier chosen.
Colissimo announces a 48-hour processing time, but sometimes it takes 72 hours. For express delivery, choose UPS, which commits to 24-hour delivery.
If the delivery times have not been respected, from the moment of receipt of the email about the dispatch of your order, please contact our Customer Service. He can be reached by email: firstname.lastname@example.org or by phone: 01.44.54.94.45.
At the time of delivery I was not at home, what to do? ^
If at the time of placing the order you opted for Colissimo with follow-up at home, in the event of your absence at home, the postman will leave you a notice in your mailbox. You can therefore collect the parcel at the nearest post office whose contact details will be specified directly on the delivery notice.
If you have opted for Express delivery with UPS, please note that the UPS service does not leave a transit advice note like La Poste if at the time of delivery you were not at home. UPS keeps the package and calls you the same day to arrange a new appointment. If there is no response from you, UPS will re-pass the next day. On the other hand, if the delivery attempt took place on Friday, the next appointment will be for the following Monday, UPS not working on weekends.
I cannot contact your customer service
We apologize in advance if this situation happens to you. We draw your attention to the fact that our Customer Service is open Monday from 10:30 a.m. to 12:00 p.m. then from 1:00 p.m. to 5:00 p.m. and Tuesday to Friday from 10:30 a.m. to 1:30 p.m. and from 2:30 p.m. to 5:00 p.m.
If he is not reachable in these niches, it is because all of our advisers are already online or unavailable. We recommend that you send us an email to customer service at: email@example.com . All emails are processed and a written record is always preferable for better follow-up!
We are committed to responding to your requests as soon as possible.
I changed my mind. How to return a product ?
Nomadeshop offers customers 30 days to change their mind. To make the return you can simply go to "my account"then "my orders"then "return a product". A request can also be sent to Customer Service at the email address firstname.lastname@example.org .
Once your request is made via the corresponding tab or via customer service, you can return the products to us in their original condition. The initial shipping costs will then be reimbursed but the return costs will be your responsibility unless it is a Nomadeshop error (shipping error, wrong product description, etc.).
Please note, items returned incomplete, damaged or damaged will not be accepted.
For the Christmas period, from December 1 to December 24, Nomadeshop leaves you until January 31 to change your mind!
I did not receive the right product. How to do ?
Always remember to check the conformity of the goods delivered at the time of delivery. If you discover the problem (anomaly, damaged product, etc.), you must confirm it with our Customer Service no later than two days after delivery. Attention: never sign the delivery note before checking the contents of the package!
If you notice a problem after the delivery driver has left, contact our Customer Service no later than fourteen working days after delivery to the address: email@example.com or by telephone on 01 44 54 94 45. Any complaints made after this time cannot be accepted.
Once the problem is identified, we will email you a prepaid label and a return form to fill out and insert into the package. The return costs will then be assumed by Nomadeshop. However, the return must be made via Colissimo only. If a return is made without having informed customer service when the error comes from Nomadeshop, the costs associated with the return will not be reimbursed. Nomadeshop must provide you with a prepaid return label for this specific case.
The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions ...).
Once the item has been received by Customer Service, Nomadeshop will exchange or reimburse the product (s) depending on what the customer has indicated on the return form.
If the item requested in exchange is no longer available at the time of receipt of the return, a refund of the order will be made.
The product purchased from you is broken. Can I benefit from a guarantee?
All our products are covered by the 2-year legal warranty against manufacturing defects. On the other hand, articles dedicated to a “Freestyle”or “Aggressive”practice which undergo a breakage following the practice of the user, are not covered by this legal guarantee unless manufacturing defect checked and proven by our after-sales service. sale.
However, these products are covered with a 3-month guarantee by the brands against breakage (except for consumables (bearings, wheels, brakes, etc.) which are not guaranteed).
The guarantee applies in the event of proven defects of conformity, affecting the product delivered, or resulting from a non-conforming packaging, or even unsuitable assembly instructions.
In this case, the buyer can request repair or replacement of the product (art.L211-1 to L212-1 of the Consumer Code).
To be able to benefit from the warranty, it is imperative to keep the purchase invoice for the product and to contact our after-sales service by email at firstname.lastname@example.org . In order to deal with after-sales service problems as quickly as possible, please attach photos of the complete product and zoomed in on the problem in question.
The costs of returning the product to be borne by the customer will not be borne by Nomadeshop.com except in the case of a defect in compliance.