ARTICLE 1 - PRICE
1.1 - Product prices:
The prices of our products are indicated in euros all taxes included, excluding the cost of processing and shipping (see section Shipping).
1.2 - Currencies and orders:
All orders regardless of their origin are payable in Euros.
1.3 - Price on the site:
Nomadeshop.com reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the recording of the orders subject to availability on this date.
1.4 - Retention of title clause:
The products remain the property of Nomadeshop.com until full payment of the price by Nomadeshop.com.
ARTICLE 2 - ORDER
On our website https://www.nomadeshop.com, the contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. Nomadeshop.com reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.
ARTICLE 3 - VALIDATION
When you click on the "Submit"button after the ordering process, you declare that you accept this and all the present General Terms and Conditions of Sale fully and without reservation. The data recorded by Nomadeshop.com is the proof of all transactions made by Nomadeshop.com and its customers.
ARTICLE 4 - AVAILABILITY
Our product offers are offered within the limits of available stocks. For products not stored in our warehouses, our offers are valid subject to availability at our suppliers. In this context, indications on the availability of products are provided by email. This information coming directly from our suppliers exceptional errors or modifications are beyond our control and can not engage our responsibility. In case of unavailability of product after placing your order we will notify you by email or mail as soon as possible. You can then request the cancellation or exchange of your order by contacting us by email at firstname.lastname@example.org or by phone at 01 44 54 94 45.
ARTICLE 5 - DELIVERY
Products purchased on Nomadeshop.com can be delivered anywhere in Europe and in the DOM-TOM. The products are delivered to the delivery address you specified during the ordering process. The times indicated are average times and correspond to processing times and delivery. In case of deliverable items at different dates given their availability, the delivery time is based on the longest time. Nomadeshop.com reserves the right to split deliveries. Participation in the processing and shipping fees will only be charged for one shipment. Shipping costs in mainland France are offered in Colissimo from 79 €.
5.2 - Delivery Issues:
You must check the conformity of the goods delivered at the time of delivery. Therefore, before signing the delivery note please indicate on the latter and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (anomaly, damaged product ...). You must also confirm the reserves by contacting us at the latest within two working days of receipt of the item (s) at the following address: email@example.com or by phone at 01 44 54 94 45. If the products require they must be returned to us within two business days of delivery. In order to process the return as soon as possible, please join it with our completed return form. Any complaint formulated outside this period can not be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions ...).
5.3 - Conformity or quality:
We will reimburse you or exchange products that do not correspond to your order (defective or non-compliant). You must formulate your request by contacting us by email at the following address: firstname.lastname@example.org or by telephone on +33 (0) 1 44 54 94 45 on the day of delivery or at the latest within fourteen working days following the delivery any complaint concerning items not corresponding to your order (delivery error, non-conformity of products ...). When you make a complaint, you will need to provide the buyer's details, your order number, product references and the reasons for your complaint. Any complaint formulated outside this period can not be accepted. Nomadeshop.com will proceed to the exchange or the refund of the products.
5.4 - Returns and refunds following a problem or a mistake of Nomadeshop:The return of products in case of product error can only be accepted for complete products, in their original condition (packaging, accessories, instructions ...) accompanied by our return form completed in full. The return of the product in case of defect or non-conformity can only be accepted for products in their original state (packaging, accessories, instructions ...). In the cases covered by article 5.2 and 5.3, the shipping and return costs will be reimbursed. However, the return must be made via Colissimo only (unless contrindication) and must not exceed 1.5 times the amount of shipping costs charged.
5.5 - Returns and refunds following a customer retraction:Nomadeshop now offers customers a period of 30 days to change their mind (initially the withdrawal period being 14 days), a request must be sent to customer service at the email address email@example.com. Once validated within 24 hours by our customer service, you can return the products in their original condition. The shipping costs will be refunded but the cost of return will be your responsibility unless it is a mistake Nomadeshop (sending error, bad product description, etc.). Attention, returned items incomplete, damaged, damaged or dirty will not be taken back.
For Christmas, December 1 to December 23, Nomadeshop leaves you until January 31 to change your mind.
ARTICLE 6 - PAYMENT
Payment of your purchases can be made by credit card or Paypal.
In case of payment by credit card: the debit of the card is done automatically at the time of the validation of the order.
6.2 Payment in installments with Alma:
If you pay for your order in several installments, you agree to Alma's general terms and conditions . In particular, you can only pay in installments for purchases between €150.00 and €2000.00. The fees applicable to this payment method are, for each transaction, 0.00% of the amount of the transaction plus 0.00 €.
ARTICLE 7: SECURITY
Our site is subject to a security system: We have adopted the SSL encryption method but we have also strengthened all the scrambling and encryption processes to protect as effectively as possible all sensitive data related to the means of encryption. payment.
In addition to the security service of our bank, we also work with the payment security organization "PAYBOX"which adds a second level of securing payments by credit card.
You can also opt for the payment method "PAYPAL"which offers an additional guarantee for individuals.
We inform you that information relating to your order may be subject to verification by the Oneytrust certification body. Oneytrust processes the data related to your transaction to secure transactions on the website. Learn more about how Oneytrust manages your data and your rights. This organization verifies more than 20 million transactions each year on behalf of thousands of websites. This treatment is intended to define a level of analysis of a transaction and to fight against credit card fraud. It takes into account several dozens of different criteria in order to validate their coherence. As part of its order control service, Oneytrust may be required to contact you by phone or email to validate the transaction. It may, if necessary, ask for supporting documents (ID and RIB).
You can find more information at: https://oneytrust.com/mention-information-score-et-review/ . You are free to respond favorably or unfavorably to requests from this organization. Unfortunately, given the many "attempts"of fraud that we suffer daily, we will be unable to honor your order. In this case, all you have to do is send us an email to firstname.lastname@example.org asking us for the refund of your order. It will be effective within 7 working days.
Do not forget to specify your last name, first name and order number.
ARTICLE 8 - SATISFIED OR REFUNDED
8.1 - Withdrawal period:
You normally have a legal period of 14 days from receipt to return the product that does not suit you but Nomadeshop offers an additional 16 days. The return costs will be at your expense. Only the price of the product (s) purchased with the initial shipping costs will be refunded. However, for a product that does not comply with the order, the return shipping costs will be borne by Nomadeshop and therefore reimbursed. This right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions ...) with a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not included.
In order to use his right of withdrawal, the buyer or the recipient of the order must use the model of the withdrawal form located in annex of these general conditions of sale and send it to the email address service.clients@nomadeshop. com or at the postal address: Nomadeshop, 37 Boulevard Bourdon 75004 Paris.
8.2 - Refund:
We will reimburse you within 10 days of receipt of the products by us. The refund will be made by the method of payment chosen by the customer.
8.3 - Exception to the withdrawal period:
For products customized with the Custom Maker and in accordance with the terms of Article L.121-20-2 of the Consumer Code, the right of withdrawal does not apply to items made to the customer's specifications or clearly personalized or which because of their nature can not be reshipped.
8.4 - Against refund:
No sending against refund will be accepted for any reason.
ARTICLE 9 - CUSTOMER SERVICE
Our customer service is available from Monday to Friday from 10:00 to 13:00 and from 14:00 to 15:00.
For any information or question concerning one of your orders, you will need to bring your order number before contacting us to respond to your request as soon as possible. You can find your order number by email on the date of your purchase or on our website in the "my account"section, in the "My orders"section.
You can also reach our customer service by clicking on the link "contact us"that you will find at the bottom of the page of the website Nomadeshop.com or by phone at 01.44.54.94.45. You can also contact us through our social networks.
ARTICLE 10 - INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on the Nomadeshop.com website are reserved under copyright, as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use subject to different or even more restrictive provisions of the Code of Intellectual Property.
Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property without prior authorization of Nomadeshop.com.
Any total or partial reproduction of the Nomadeshop.com catalog is strictly prohibited.
ARTICLE 11 - LIABILITY
The products offered are in accordance with the French legislation in force and the standards applicable in France. The photographs, texts, graphics information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of Nomadeshop.com can not be engaged in case of error or omission in one of these photographs, texts or graphics, information or characteristics of the products or in case of modification of the characteristics of the products by the suppliers. . Of course for any questions about the products you can contact our customer service on +33 (0) 1 44 54 94 45 or by email at service.clients@nomadeshop.
Nomadeshop.com can not be held responsible for the non-performance of the contract concluded in case of out of stock or unavailability of the product, force majeure, disruption or total or partial strike including postal services and means of transport and / or communications , flood, fire.
Nomadeshop.com will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, loss of opportunity, damages or costs, which may occur as a result of the purchase of the products.
We remind you that it is prudent to proceed with the backup of the data contained in the purchased products. Nomadeshop.com can not be responsible for any loss of data, files or damage defined in the previous paragraph.
The total or partial impossibility to use the products in particular due to incompatibility of material can not give rise to any compensation or reimbursement or questioning the responsibility of Nomadeshop.com.
Hypertext links may link to other sites than Nomadeshop.com. Nomadeshop.com disclaims any liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Our products have performance compatible with professional uses even if the Nomadeshop.com site is not intended to sell to professionals. Nomadeshop.com can not therefore be held liable for any damage whatsoever resulting from a professional activity.
ARTICLE 12 GUARANTEE AND SAV
12.1 - The different types of support:
All our products are guaranteed for 2 years, except the articles dedicated to a practice "Freestyle"or "Aggressive"which are guaranteed them 3 (three) months, (scooters "Freestyle", rollers "Freestyle"and "Aggressive") by the brands as well as the so-called "consumables"represented by wheels and bearings which are not guaranteed.
The guarantee applies in the event of proven lack of conformity, affecting the delivered product, or resulting from a non-conforming packaging, or even improper assembly instructions.
The buyer can in this case, ask for repair or replacement of the product ((art.L211-1 to L212-1 of the Consumer Code).
The warranty also covers hidden defects that make the product sold unsuitable for proper use. The buyer is able in this case, to claim a partial or total refund of the product (articles 1641 to 1649 of the Civil Code).
For other cases of service (repair, breakage, etc.) accepted, a credit or a replacement product will be sent to the customer, there will be no refund.
To benefit from the guarantee, it is imperative to keep the invoice for the purchase of the product and to contact our after-sales service by email at email@example.com. In order to deal with service problems as quickly as possible, thank you kindly attach with the email photos of the complete product and zoomed on the problem in question.
The cost of returning the product to be supported by the customer will not be supported by Nomadeshop.com
12.2 - Exclusions:
The guarantee does not cover:
- Replacement of consumables namely wheels and bearings;
- Abnormal or non-compliant use of products, especially for those used intensively ("Freestyle", "Street"activities or in skateparks).
In this regard, we invite you to read carefully the instructions for use supplied with the products, (consequences related to the use not in conformity with the use for which the product is intended).
12.3 - Time and support:
For any service request, please contact our customer service at the email address firstname.lastname@example.org or by phone at 01 44 54 94 45. Once the request is made, the problem will be raised by us to the brand . The processing time of a VAS can be up to 1 month depending on the responsiveness of the brand and the problem with the after-sales service.
12.4 - Opening hours of after-sales service:
After-sales service can be dropped off or picked up from Tuesday to Friday from 11am to 6pm only. In the case of a withdrawal of service, if you are not available during opening hours we can send them to your home or point withdrawal of your choice at your expense, a link to make the payment will be then sent.
ARTICLE 13 - APPLICABLE LAW - DISPUTES
This contract is subject to French law. The language of this contract is French. In case of dispute the courts of Paris (France) will be competent.
ARTICLE 14 - NOMINATIVE INFORMATION
Nomadeshop.com undertakes not to disclose to third parties the information you provide us. These are confidential. They will only be used for the processing of your order and to strengthen and personalize the communication through our newsletters to which you subscribed and as part of the customization of the site according to your interests .
ARTICLE 15 - LEGAL NOTICES
AB2H Nomadeshop, 37 Boulevard Bourdon 75004 Paris - Place Bastille RCS 412 830 028 Capital of 70 000 €VAT: FR 13412830028
Telephone store: 01.44.54.07.44
Telephone Customer Service: 01.44.54.94.45
ARTICLE 16 - Managing your cookies from your browser
You can configure your browser software so that Cookies are saved in your device or rejected, either systematically or according to their issuer.
To know the terms and conditions applicable to the management of cookies stored in your browser, we invite you to consult the help menu of your browser and the "Your tracks"section of the CNIL website (National Commission for Information Technology &Technology). Freedoms) (www.cnil.fr/vos-libertes/vos-traces/les-cookies/).
Annex 1: Retraction Form
Please complete this cancellation form if you wish to withdraw from the contract. Warning: the products must be returned complete, in their original condition (packaging, accessories, instructions ...) with a copy of the purchase invoice.
To the attention of AB2H Nomadeshop, 37 Boulevard Bourdon 75004 Paris
I hereby notify you of my withdrawal from the contract for the sale below:
- Command (......) received on (.. / .. / ....)
- Name of the consumer (s): .........
- Address of the consumer (s):
- Signature of the consumer (s) (only in case of notification of this form on paper)